The Champlain Technology Group is an equal access telephone company. This means that you can use the long distance carrier of your choice.
Most long distance companies will mail a bill separately from The Champlain Technology Group bill. The Champlain Technology Group does not provide billing for most carriers. Please consult the carrier of your choice with regards to the source of billing.
There is a service charge when the customer requests a change from one carrier to another by The Champlain Technology Group. This charge applies to each line (number) that has its long distance carrier changed. Please call our office at 298-2411 for the charge amount.
To select a new long distance carrier:
Contact the carrier’s Customer Service Department at the number listed below and follow up with The Champlain Technology Group at 298-2411. Once your choice has been made, you must have an account set up with the carrier of your choice in order to avoid casual billing.
To resolve billing issues with a long distance carrier:
Contact the carrier at the number shown below:
| Carrier | Business | Residential |
| ACC Long Distance | 1-800-456-6000 | 1-800-456-6000 |
| Global Crossings | 1-800-466-4600 | 1-800-482-4848 |
| AT&T | 1-800-524-2455 | 1-800-222-0300 |
| SAVVIS | 1-800-486-8686 | |
| Excel Telecommunications | 1-800-875-9235 | 1-800-875-9235 |
| Adelphia Business Solutions | 1-877-257-4115 | |
| Qwest | 1-800-860-1020 | 1-800-860-2255 |
| MCI | 1-800-539-2000 | 1-800-539-2000 |
| MCI | 1-800-264-1000 | 1-800-444-3333 |
| MCI | 1-800-333-5000 | 1-800-333-5000 |
| Sprint | 1-800-877-4020 | 1-800-877-4646 |
| Wiltel (MCI WORLDCOM) | 1-800-864-4060 | 1-800-864-4060 |
| PrimeLink | 1-800-353-8945 | 1-518-298-2411 |
| Verizon Customer Service | 1-518-890-7100 | 1-518-890-7100 |
| Verizon Long Distance | 1-518-890-7100 | 1-518-890-7100 |
| OAN Customer Service | 1-800-944-9646 | 1-800-944-9646 |
| Zero Plus Dialing Customer Service | 1-888-760-0734 | 1-888-760-0734 |
| Tech Valley Communications | 1-877-598-0940 | 1-877-598-0940 |
| Broadwing Communications | 1-866-564-6279 | 1-866-564-6279 |
| Enhanced Services Billing Customer Service | 1-888-295-3724 | 1-888-295-3724 |
| Integertel Customer Services | 1-800-736-7500 | 1-800-736-7500 |
| AOL Billing Customer Service Department | 1-888-839-8458 | 1-888-839-8458 |
No Long Distance Carrier
You may choose to not select a specific toll carrier. The choice of no carrier can be selected for both calling areas. You will still have the ability to make toll calls through a casual toll service provider or with a pre-paid or post-paid calling card. A service charge will still apply if you change from a specific toll service provider to no carrier.
