If you have ever wondered what the numbers on your internet plan really mean, you are not alone. Terms like Mbps, download speed, and upload speed get thrown around a lot, but most people never get a plain-language explanation of what they actually do for you at home. The Basics: What Is Mbps? Mbps stands…
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Don’t Take the Bait: How to Recognize and Avoid Phone and Email Scams
Every day, thousands of Americans receive phone calls and emails from scammers pretending to be someone they are not. They might pose as your bank, the IRS, Social Security Administration, a utility company, or even a familiar name like Amazon or Microsoft. Their goal is simple: to trick you into handing over money or personal…
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Champlain Technology Group Recognized by the NYS Public Service Commission
Champlain, NY- The New York State Public Service Commission recently awarded Champlain Technology Group, with their annual commendation for excellence in service quality to consumers during 2019. Each year, the commission recognizes telephone companies that provide exemplary service to their customers. The criteria include evaluation of “customer trouble report rates” (CTRR) and the number of…
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